Delivery Time and shipping charges on orders placed on Childrens Party Shop

COVID-19 Update 

Wednesday 1st April 2020

FROM MONDAY 6TH APRIL WE WILL ONLY BE DISPATCHING ON MONDAY, WEDNESDAY & FRIDAY TO PROTECT OUR STAFF AND TO GIVE ROYAL MAIL A BIT OF A BREAK AS THEY ARE STRUGGLING!

 IF YOUR PARTY IS LESS THAN 7DAYS AWAY PLEASE DO NOT PURCHASE SECOND CLASS POST THERE ARE POSTAL DELAYS AND THESE MAY NOT GET TO YOU IN TIME. WE WILL NOT BE HELD RESPONSIBLE FOR DELAYED PARCELS DUE TO WRONG POSTAGE BEING PAID.  

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure.

The delivery of parcels and letters is a way of keeping the country together, your business operating, and helping many people who may not have the option to leave their homes. Royal Mail continues to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices.

Thank you for your patience. We are working hard to deliver the UK’s mail in difficult circumstances.

 

We wanted to check in with you with regards to how we are continuing to operate during this challenging time.
We know that many of you may be experiencing the impact of Coronavirus already, and may be / are, concerned about what this means for business over the coming weeks.

Your Orders
Our warehouse team are taking even further measures than usual to ensure we are adhering to World Health Organisation guidelines. We are sanitizing all of our work spaces and equipment more frequently, and our team are also taking all necessary precautions.
 

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. 

Royal Mail 

Signing for and receiving items

In order to protect both their people and customers as much as possible, they we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. 

Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through your letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. 

If you are unable to come to the door at all they will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. 

 

Delivery Information :

Children’s Party Shop we know how important delivery is, especially when on it’s for a special Birthday we can not let the little ones down! We at Children’s Party Shop will keep you fully informed by sending you an e-mail when your item has been dispatched.  All items we try to dispatch next day after placement of the order before 9.00pm. If an item is out of stock you will be advised of expected delivery date. If you want the bulk of your parcel sent out to you minus the out of stock item we can do that. The out of stock item will then be sent out to you at no extra charge by First Class Royal Mail.. Please note that Saturday and Sundays are not working days so all orders placed on a Friday do not go out untill Monday. If there is a Bank Holiday orders will not go out until the next working day.


If you are only ordering 1-2 items, say a set of invitations or loot bags, then we will only charge you £2.75 to deliver them. The item will be sent by First Class Royal Mail. Royal Mail aim that you should  receive the parcel the next working day after posting but please be patient if this is not the case as this is not guaranteed next day service. 

UK Royal Mail Standard Second Class (10 items or less) - £3.99
Standard Delivery is sent via Royal Mail 2nd Class post. Please allow up to 7 days for delivery of these items, if your party is less than 7 days away please use Royal Mail First Class Post. We will not be held responsible if your parcel does not get to you on time.

  • £3.99 per order.
  • Weight Limit 1kg.
  • Delivery to all areas in the UK & Ireland Monday-Saturday. 
  • Typically allow 7 working days for delivery.

UK Royal Mail First Class - £5.50
First Class, Royal Mail aim that your parcel should arrive the next working day after postage but please be patient if this is not the case. This is not a Guaranteed Next Day Service

  • £5.50 per order
  • No Upper Weight Limit 
  • Delivery to all areas in the UK & Ireland Monday-Saturday.
  • Typically allow 1-2 working days for delivery.

Please note Royal Mail have now introduced deliver to neighbour scheme if you are not in to take delivery.For more information about this scheme please go to: http://www.royalmail.com/delivery-to-neighbour

Next Day Delivery If Ordered By 12noon £8.95 (UK Mainland Only Mon - Fri. Orders placed over the weekend are not despatched until Mon ) - Cancelled Due To Coronavirus Until Further Notice

Royal Mail Special Delivery if ordered by by 12.00noon will be dispatched the same day for delivery the next business day by 1.00pm. You will need to sign for this service if you are not home you will need to collect this from your local sorting office. ( Next day is not guaranteed for Scottish Highlands and Islands, and parts of Channel Islands).

If your order is over 2kilos there may be an additional charge as we may have to split it in two parcels and we will contact you.

This service can be available for a Saturday Delivery please contact us first before you place your order.

  • £8.95 per order
  • Weight 2 kilo
  • Delivery to UK Mainland Only
  • Delivery by 1.00pm next business day.

Please note our parcels are delivered by Royal Mail we can not leave special instructions for your parcel to be left unattended. If you want to do this please leave a note for your postman as it is then at your own risk to do so.

We despatch items Monday -Friday any orders placed over the weekend or Bank Holidays will be posted the next working day

Overseas Delivery
 All prices are quoted in GB Pounds

 European Union
Rest Of The World
Items
Price
Items
Price
1-2

£4.50

1-2

£10.00

5

£7.50

5

£14.00

10

£14.00

10

£17.00

  • Postal Charge see table above if your postage works out more we may contact you for addittional postage but this very rarely happens.
  • Your country needs to be in the European Union to be classed as Europe Shipping
  • If ordering more than 10 items additional items will be charged at the following: Europe £1.00 and Rest Of The World £1.50
  • Typically allow approximately 7-12 working days for delivery to Mainland  Europe and approximately 2 Weeks Rest Of The World.
  • Europe 1-5 Items will be posted Royal Mail Air Mail First Class Post above that will be Royal Mail International Signed
  • Rest Of World all orders are sent Royal Mail International Signed
  • All orders that are posted International Signed a signature will be required on delivery. If the order is over 2kilo's it will have to go courier and we may contact you for additional postage fees.
  • Courier Service and Express Service is available on request please email us for a quote.

If A Parcel Gets Lost……
If your parcel gets lost then please notify us straight away. Your parcel will all ways have a Senders Label on it so it should make our way back to us at Childrens Party Shop. The Post Office will only class a parcel lost after 15 days therefore we will not accept liability for the parcel that is lost less than fifteen days.

In our experience if a parcel has not turned up please check at your local Post Sorting Office as 9 times out of 10 they may have tried to deliver it but have not left a card.

Pleas note as per Royal Mail guidlines we do not count a parcel as lost until 10days after posting 

We will try and get another parcel out to you in time for your party but you will need to pay for this. If the parcel turns up then we will refund you the money back when you return the items back to us in their original condition. If the parcel is returned back to us as they could not deliver it then we will refund you the money back at this point. This hardly ever happens but if it does please let us know straight away.

If a parcel has gone missing due to incorrect address being submitted we will not accept liability for this and it will be down to you the customer to track the parcel down.

Returns.....

We will accept returns after 14 days from delivery if you are not happy with your order and a full refund will be given. All postage costs (sending and returning)will be your responsibility we will only accept liability for a refund of postage if it is our mistake or the product is damaged.  All damages and problems must be reported on receipt of your parcel. All returns must be in their original packaging and intact and in the condition we have sent them.

Please note you have a duty of care until the products are returned back to us as per long distance selling regulations If mailing back please make sure you use a trackable service and for larger orders adequate postal insurance.

If the item is damaged then please return and we will refund you or a replacement sent out.

In all cases please e-mail: sales@childrenspartyshop.co.uk

We will e-mail you when we have received the goods but please allow 14 days for the refund to be made as per Distance Selling Regulations

 You are welcome to cancel 14 days after placement of your order ,if your order has been despatched before cancellation you will be liable for the return postage costs

Head Office

Childrens Party Shop

13 Ensign Business Centre

Westwood Way

Coventry

CV4 8JA

Please Note We Are Not A Retail Shop

Mon - Friday 9.00am - 4.00pm

Outside these hours please send an email to sales@childrenspartyshop.co.uk  and our customer service team will contact you.